Job Title: Client Insights Lead
Location: New York Preferred; Remote Considered
About This Role:
Develops and maintains long-term client relationships by serving as an internal advocate and client liaison. Understands the client’s changing and expanding business needs and identifies opportunities to improve client satisfaction and find new Comscore solutions to meet their needs. Through regular contact, ensure maximum usage and satisfaction of Comscore products, services, and data, resulting in customer retention.
What You'll Do:
Senior key contact for small to mid-sized client accounts or select accounts within large enterprise accounts with no supervision
Day-to-day client lead of a portfolio of named client accounts with direct ownership for client satisfaction, product usage, and issue resolution
Serves as an internal expert on each assigned account
Proactively identify opportunities to improve client deliverables, anticipate client needs, offer creative solutions, and handoff upsell opportunities to the sales team
Maintains a strong knowledge of client’s industry, competitive space and role in the market, including competitors, customers, and emerging trends
Establishes strong and productive relationships with client accounts, in-person and virtually
Proactively shares strategies and communications with sales leads to grow, improve and amplify relationships with clients
Works closely with internal Comscore teams to communicate client needs and provide feedback.
Regularly volunteers to handle ad-hoc requests, and is a significant resource to the larger Comscore organization
Partners with Product leads to translate client and team feedback related to data and products in order to influence the product roadmap and direction
Trains and mentors junior team members
What You'll Need:
6+ years of Client Success experience in a client-facing position within analytics, audience measurement, advertising agency, marketing data solutions or digital media business
Experienced in creating value for clients through data insights and client-focused consultation
Focused on a collaborative approach to problem solving
Ability to mentor and train junior members of the team
Ability to work autonomously and independently under little supervision
Compensation: $90,000-$102,000; Commensurate with Experience
About Comscore
At Comscore, we’re pioneering the future of cross-platform media measurement, arming organizations with the insights they need to make decisions with confidence. Central to this aim are our people who work together to simplify the complex on behalf of our clients & partners. Though our roles and skills are varied, we’re united by our commitment to five underlying values: Integrity, Velocity, Accountability, Teamwork, and Servant Leadership. If you’re motivated by big challenges and interested in helping some of the largest and most important media properties and brands navigate the future of media, we’d love to hear from you.
Comscore (NASDAQ: SCOR) is a trusted partner for planning, transacting and evaluating media across platforms. With a data footprint that combines digital, linear TV, over-the-top and theatrical viewership intelligence with advanced audience insights, Comscore allows media buyers and sellers to quantify their multiscreen behavior and make business decisions with confidence. A proven leader in measuring digital and set-top box audiences and advertising at scale, Comscore is the industry’s emerging, third-party source for reliable and comprehensive cross-platform measurement. To learn more about Comscore, please visit Comscore.com.
EEO Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law.
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Client Insights Lead https://origin-www.comscore.com/esl/Sobre-Comscore/Carreras/Vacantes?sfid=1535
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